Legal

Terms of service

Last updated: 27 October 2026. These terms cover locan.ai (the website, the free tools and their API, CLI and MCP server) and the AI visibility tracker at app.locan.ai. By using them you accept these terms.

1. Who we are

Locan is run by MB Longterm Solutions, registration number 305997678, VAT number LT100018157112, Liucijanavos g. 94, Vijūkų k., LT-54306 Kauno r. ("we"). Contact: hello@locan.ai.

2. What Locan is

• The free tools and guides on locan.ai. No account and no charge. The tools read public data, mostly from Google's Places API, and some use AI models to write suggestions.
• The AI visibility tracker at app.locan.ai. You add a business and approve the questions. Locan asks ChatGPT, Gemini, Google AI Overviews and Google AI Mode those questions on the schedule you pick, stores the answers and shows what to fix. It needs an account and a plan.

3. Your account

• You need an account for the tracker. Use an email address you control and confirm it. You must be at least 18.
• Keep your password safe. You are responsible for what happens under your account. If you think someone else got in, change your password, sign out other devices in Settings and tell us.
• One account per person. Invite colleagues and clients as members instead of sharing a sign-in.

4. Workspaces and members

• Each workspace has one owner, who can transfer it to another member. The owner invites admins; the owner and admins invite editors and viewers. The owner can change any member's role or remove any member; admins can do the same for editors and viewers.
• A plan belongs to one workspace, and every plan includes unlimited members, with no per-member fee. Only the owner and admins choose, change or cancel the workspace's plan and buy packs.
• Members see the workspace's locations, questions, answers and actions. When you invite someone, you give us their email address so we can send the invitation; only invite people who expect it.
• If you track businesses for clients, you are responsible for having the right to do so. For the data in your workspaces, we act on your behalf. Write to us for a data processing agreement.

5. Plans, credits and prices

The tracker runs on a plan. Every plan includes unlimited keywords (questions), locations and members; plans differ in the credits they add each month. You can pay monthly or yearly:

Credits

• 1 credit is one question checked once on ChatGPT, Google AI Overviews or Google AI Mode: asked 3 times, with the answers stored and the businesses and sources extracted. A question checked on Gemini uses 6 credits. New locations start with ChatGPT, Google AI Overviews and Google AI Mode.
• A run asks all of a location's active questions on its platforms: 20 questions on 3 platforms use 60 credits. A run reserves its credits when it starts; a check that fails gives its credits back. A check where the platform shows no AI answer still counts: that result is recorded and shown.
• A monthly plan adds its credits each time a monthly payment goes through; a yearly plan adds 12 months of credits each time a yearly payment goes through.
• Credits never expire and roll over from month to month, also after a plan ends. They belong to the workspace and can't be moved to another workspace or exchanged for money, except through a refund under section 6.
• Runs need an active plan. Without one (before you choose a plan, after it ends, or 7 days after a payment fails) the workspace keeps its credits, settings and everything already stored, but no run starts, scheduled or manual, and no new questions, lookups or explanations are made.
• A scheduled run starts only when the workspace has enough credits for it. We tell owners and admins when a run is skipped for that reason, and when the credits left cover only one more run.

Packs

A workspace with a plan can buy extra credits in one-off packs, in the app. Pack credits never expire either.

Prices and tax

• Prices are in US dollars and include tax (VAT or sales tax): the price shown is the price you pay. Checkout may show the amount converted to your local currency, with the conversion fee inside; you can choose US dollars there.
• We can change prices and plans. A new price applies to a plan from its next renewal, and we email the owner at least 30 days before; you can cancel before then. A change never affects credits already added.

6. Payment, renewal, cancellation and refunds

• Stripe sells the plans and packs for us through its Link service, as the seller (merchant of record) under Stripe Managed Payments. Link takes the payment, charges the tax, issues the invoices and receipts and emails them to the member who paid, and its own terms apply to the payment. Your card statement shows Link. Owners and admins see the workspace's plan, payments and packs on the Billing page in the app.
• A plan renews automatically at the end of each month or year, at its price at that time, until you cancel it. The credits of the new period are added when the payment goes through.
• You can cancel at any time in the app under Billing (or on link.com). The plan then stays active until the end of the period you paid for and ends there; nothing more is charged. We don't refund the rest of a period you have started, unless the law requires it.
• An upgrade to a bigger plan starts at once: you pay the difference for the rest of the current period, and the workspace gets the extra credits for that part of the period. A move to a smaller plan, or from yearly to monthly, starts at the next renewal. Downgrades and cancellations take back no credits.
• If a payment fails, runs keep working for 7 days while Stripe tries again; update the card in Billing. If the payment still fails, the plan ends.

The free month

• If you used one of our free tools, you can start Basic, billed monthly, with the first 30 days free, through the personal link shown after a tool result or sent by email. The link works for the email address it was made for, for 60 days.
• You add a payment method at checkout; nothing is charged for 30 days. The workspace gets 260 credits when the free month starts.
• Unless you cancel before the 30 days end, the plan continues at $49 a month and renews monthly. If you cancel during the free month, you pay nothing and the credits stay in the workspace.
• One free month per person, per workspace and per card. If your email address or the workspace already had one, the app says so and you can still choose a paid plan. If the card already had one, the plan starts paid at once and we tell you by email.

Refunds

• Within 14 days of buying a pack you can ask for a full refund of it, as long as its credits are unused: the workspace still holds at least as many credits as the pack added. Write to hello@locan.ai with the workspace name. The refund goes to the card you paid with, and the pack's credits are removed.
• When a payment is refunded, the credits it added are removed: all of them for a full refund, the same share for a partial one. If the workspace holds fewer credits than that, its balance goes to zero.
• If you dispute a payment with your card issuer and the dispute is decided in your favour, the credits of that payment are removed from the workspace (or all it still holds, if fewer). If they were not added yet, they are never added.
• If you are a consumer in the EU, this is also how you use your 14-day right of withdrawal: write to us within 14 days of a payment for a plan or a pack. Because credits are delivered at once, credits you have already used can't be returned.
• If we close your account for a reason other than a breach of these terms, or shut the tracker down, we refund the unused part of a period you have paid for and the packs whose credits you haven't used. We tell you at least 30 days before a shutdown.

7. Acceptable use

• You can call the free tools' API from your own scripts, the Locan CLI, the MCP server or an n8n workflow, within the daily limits. Don't get around the limits, for example by rotating IP addresses, and don't resell access to the hosted tools.
• The guides are ours. Quote them with a link; don't republish them.
• You can track any business: your own, your clients' and their competitors'. Don't use Locan to harass a business or a person, to publish fake reviews or listings, or to break the rules of the platforms Locan asks.
• Don't create more accounts, workspaces or payment methods to get the free month again.
• Don't try to break into, overload or probe Locan. If you find a security problem, tell us at hello@locan.ai.
• We may limit, suspend or close an account, or block traffic, that breaks these rules. Where we can, we warn you first.

8. AI answers and our reports

• The tracker records what AI assistants answered when it asked them. Answers change from day to day and from person to person, so a check is a sample, not a promise of what a customer sees. ChatGPT is asked through OpenAI's API with web search and your city as the location: close to the app a signed-in person uses, but not the same.
• The free AI Visibility Checker is an AI estimate: one model answers the way the assistants might. It doesn't ask them.
• Scores, rankings, category suggestions and generated texts are estimates from public data and AI models at the time you run them. The Local Rank Checker approximates Google Maps positions from Places data, which is not identical to what a person sees in Google Maps.
• Fixes and drafts are prepared for you to check. Nothing on your profiles changes unless you change it, and you decide what to publish.

9. Your content

• You keep the rights you have in what you add, such as business details, questions and review texts. You let us process it to run Locan for you.
• Generated outputs (JSON-LD, QR codes, posters, draft replies, prepared fixes) are yours to use. We claim no rights in them and don't promise they are unique. You are responsible for what you publish, including under Google's review and content policies.

10. Availability

We work to keep Locan running, but we don't promise it is always available or free of errors, and there is no service-level agreement. Scheduled runs can start late. We may change, pause or retire a free tool at any time, for example when a data source changes its terms or prices.

11. Liability

• The free tools and the guides are provided as they are, without warranties of any kind.
• We are liable for damage we cause on purpose or through gross negligence, and for anything the law doesn't let us limit. Otherwise, our total liability for all claims in any 12 months is limited to what you paid us in those 12 months, and we are not liable for lost profits, revenue, data or rankings, or for indirect damage.
• If you are a consumer, nothing in these terms limits the rights that consumer law gives you.

12. Ending

You can stop using Locan at any time and delete your account in Settings. A workspace with a plan that is still running can't be deleted, and neither can the account that owns it: cancel the plan in Billing first; it ends at the end of its period. Deleting doesn't refund credits, except under section 6. We may close an account that seriously or repeatedly breaks these terms.

13. Third parties and trademarks

Google, Google Maps, Google Business Profile, ChatGPT, Gemini and Perplexity are trademarks of their owners. Locan is not affiliated with, endorsed by or sponsored by Google, OpenAI, DataForSEO, Replicate, Stripe or any other company named on this site. Data returned by third-party services is subject to their terms.

14. Privacy

The privacy policy describes how we handle personal data. It is part of these terms.

15. Law and disputes

These terms are governed by the law of Lithuania, and its courts decide disputes. If you are a consumer, you also keep the protection of the mandatory law of the country where you live and can bring a claim in its courts. Please write to us first; most problems are solved by email.

16. Changes to these terms

We may update these terms; the date at the top shows the current version. If a change affects account holders, we email them before it applies. If you don't accept a change, you can cancel your plan and close your account before it applies.